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Unsolicited text from 78484

Anonymous
Not applicable

Hi,

 

I have a problem. I received in the middle of the night ( 1 and 2 AM ) 3 text msg from 78484 with some stupid contest or something like that. I don`t know what happened, who enroled me in this contest, i just want them to stop. I`ve read online that is a scam and they will charge me for every text that they send. How can this be possible ??

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MI5
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Let's hope that's the end of it too slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 18
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Anonymous
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Glad it's resolved.

You're welcome from us all.
Message 12 of 18
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jonsie
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Good that it's sorted. Just be aware of any websites and clicking links.:smileyhappy:

Message 13 of 18
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EF
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Hi, I am having the exact problems as discussed above. The number 78484 has charged me over £16 in the last month with me being totally unaware until I just checked my phone bill. I have tried to call the number above (02079215562) the number is coming up invalid when I dial. How do I get them to stop charging me and refund my money?
Message 14 of 18
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MI5
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@EF help here https://payforitsucks.co.uk/ and here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 18
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Cleoriff
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@EF 

More info here on Premium rate texts https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

Also contact customer services and ask them to place the following 2 bars to your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers

Another good site for help is https://payforitsucks.co.uk/

Veritas Numquam Perit

Girl in a jacket
Message 16 of 18
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jonsie
Level 94: Supreme
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@EF wrote:
Hi, I am having the exact problems as discussed above. The number 78484 has charged me over £16 in the last month with me being totally unaware until I just checked my phone bill. I have tried to call the number above (02079215562) the number is coming up invalid when I dial. How do I get them to stop charging me and refund my money?

Service checker - result

The PSA has the following information about the shortcode number below:-

78484 Customer care number

0207 633 5073

Customer care email

customercare@mgage.com

Message 17 of 18
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JerryD
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Just been scammed by the same company and received 3 texts until cancelled, also received 2 nuisance calls from the same company on landlines.
Message 18 of 18
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