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Unrecognised charges

Stephanie2021
Level 1: Joiner
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I have been charged for things from google play and I tunes that I have not requested , how do I get a refund and report them as not authorised
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jonsie
Level 94: Supreme
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You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

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MI5
Level 94: Supreme
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@Stephanie2021 

You'll need to speak to both Apple and Google to find out why they are charging you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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