Unpaid bill

[Bannksy]

Ive got an unpaid bill for a sim that didnt arive, i was sent a new sim on a lowe price but its saying i owe £43 for the sim ive not had how can this be happening

[MI5 · Accepted solution]

@Bannksy 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Bannksy]

Thank you very much for your advice i will contact o2 and see if they can sort this matter out.