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Unpaid bill now paid. Still no service

L104GB
Level 1: Joiner
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I unfortunately missed last month’s bill and I’ve paid it 45 minutes ago. If I try to ring my number with my landline, I’ll get an engaged tone and if I try to call out it won’t. Not even to payment line. Has O2 cancelled my contract? Please help, I need this phone for I have elderly parents and need to call them. Thanks. 

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MI5
Level 94: Supreme
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@L104GB 

It takes 24 to 48 hours to be reconnected and there may also be a reconnection fee to pay.

You can use Skype to contact payment management Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122098 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

@L104GB 

It takes 24 to 48 hours to be reconnected and there may also be a reconnection fee to pay.

You can use Skype to contact payment management Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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