Unpaid bill due to woeful cust/servc

[Anonymous]

Having a problem with o2 also. £453 to be paid in 5 days or its getting passed to collectionsee.

Because I withheld payment until I got an apology for terrible treatment. Either a written apology or discount. 3 calls (which got dropped o2 end) 2 live chats (also dropped) and numerous emails that went unanswered.(about 15). So the only answer I think is open another contract with a rival, declare bankruptcy, then there's not much o2 can do.
Though, I want to pay the bill, but I want some form of admittance that their cust/service staff were abysmal. In writing. But I have been told it's not company policy in either case. So, if o2 has someone that would like to try to resolve this, please be my guest. But, I'm not going to be ignored, and carry on paying for service that is not up to standard, as if nothing has happened.
Thanks

[Anonymous]

If any o2 ploee requires, I have copies of every email sent, without reply. Every live chat transcript that was dropped by o2, and my bill which shows the calls made to o2. As the calls are recorded, I'm sure there is enough for any right minded person to see I haven not been treated fair.

[Anonymous]

*employee

[adamtemp64]

The only option is to raise a complaint via the complaints process as you are only talking to customers here http://www.o2.co.uk/how-to-complain use the resolver route

[MI5]

You signed a contract to pay your bills and withholding payment is completely the wrong thing to do.
Whatever your feelings on the subject, o2 have the law on their side.
There is a correct process to follow which involves a formal complaint (as above) then escalation to the Ombudsman if you don't get resolution from that.

[Anonymous]

You shouldn't have withheld payment as now you are in the wrong

[jonsie]

I'm not sure your proposed plan of action in declaring bankruptcy is wise and you expect to take out a contract with another network? Good luck... 

[MelissaDiarne]

I was so glad to see a thread about this. I feel less alone in this matter. I called O2 to pay my bill, the operative paid all of the amount to my ait time and not my device plan. I initially have my account on Direct Debit but O2 2 months running tried to take the monies on a none specified date, I finally relented after a year and agreed to have it put back onto Direct Debit and they did the same thing again, trying to take payment early. it has taken the O2 team 3 months to sort this out. I have been a customer of O2 for over 10 years, but am not feeling very cared for of valued at present. I have just tried to call O2 and have been advised by the pre recorded message to check on line for bank holiday opening times but can find no information about this anywhere, you can't even search the site and obtain this information. I desperately need to upgrade my phone and I only have today in which to do it this week, this is very frustrating on all counts.

[Cleoriff]

I've just checked the contact us section @MelissaDiarne and you are correct, the opening times for CS do not show any BH opening times. In fact they are showing open at 8am. I think they are actually open but excessively busy with limited staff. Keep redialling ...time consuming I know but it's the only way...

[MI5]

Opening times are all listed here for future reference
http://www.o2.co.uk/contactus