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Level 2: Apprentice
Posts: 8
Registered: ‎05-11-2016
Accepted Solution

Unlocking

Hi I put in a request to unlock my phone earlier this week and have not heard anything to confirm that it has unlocked, 72 hours have now passed.  I have spoken to O2 by chat and still not received any updates.

 

please can you have a look at this and its poor service that i stil haven't had a update

thanks

Level 2: Apprentice
Posts: 5
Registered: ‎25-03-2018

Re: Unlocking

Level 2: Apprentice
Posts: 5
Registered: ‎25-03-2018

Re: Unlocking

@EmilieT any chance you can help like you did with mine please?
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unlocking

Hi @Kersy28, sorry to hear you've been waiting a while to get your phone unlocked now! We've found quite oftend evices are already unlocked when we jump in to help, so have you tried putting a non-O2 Sim in already? If you have an iPhone, something that might also help resolve the issue is once the non-O2 SIM is in the phone, connect to WiFi, go to Settings > General > About and enter your Apple ID and password.

 

If this doesn't work, just let us know and I'll see what I can do on my end slight smile

 

Cheers for the mention @Unlocking!

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Level 2: Apprentice
Posts: 8
Registered: ‎05-11-2016

Re: Unlocking

Hi @EmilieT Thanks for the reply, I don't have access to a non-O2 sim at the moment, I will have to try and get one to test it. Smiley Indifferent

Level 2: Apprentice
Posts: 8
Registered: ‎05-11-2016

Re: Unlocking

Just tried a non-O2 sim and it’s not unlocked 😔
Level 2: Apprentice
Posts: 8
Registered: ‎05-11-2016

Re: Unlocking

Hi @EmilieT please can you help if possible?
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unlocking

Thanks for giving it a go, @Kersy28! I've just sent you a Private Message on the forum now to get a few more details, so I can have someone look into it all for you slight smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 2: Apprentice
Posts: 8
Registered: ‎05-11-2016

Re: Unlocking

Thanks @EmilieT for requesting my details I hope you have received the pm, please note I have had to request my phone to be unlocked/unlatched three times, the first time was the beginning of the year when I paid my device plan up. Then again on Monday and now again today. Every time I have contacted them I have been informed they can’t find the original request and I have to log it again. I am finding this very frustrating as I feel o2 are restricted a device that I legally own
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unlocking

Thanks a lot for the PM and all the info, @Kersy28, I've replied already! It sounds like it's been a very frustrating experience, and I'm sorry about that. Leave it with me and we'll get someone on it shortly slight smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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