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Unlocking

MirellaMaria
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I received an automated with the following unlatching instructions 


Hi,
Your unlatching request has been completed. Unlatching instructions :
The code you require for IMEI No - **************** is as follows:-
(16 digit code number)  
 LG Unlocking procedure for the ********** handset LG G7
 1.Turn on the mobile handset Enter PIN code if required .
 2.From the home screen press the ?Call? button or enter the dialing
menu and then enter the following text: 2945#*710# an unlock menu will
automatically appear.
 3.Select ?Service Provider Lock

 

It's at this point I get a message on screen that says Your phone is not personalised - and the only option I have is to press the DISMISS button taking me back to Unlock Menu

 

What on earth does that mean and how do I get over this

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MI5
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@MirellaMaria 

That message would normally indicate that the phone is not locked. 

Does a non O2 sim work in it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
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@MirellaMaria 

Actually just noticed you selected service provider lock.

You'll probably need to select Network lock instead.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
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MirellaMaria
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A non SIM just tells me the network is locked

I get the same message that my phone is not personalised regardless of the option I chose from the unlocking menu, and no other option other than to dismiss the message. It's so frustrating!
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Marjo
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Hi @MirellaMaria how are you doing this week? I just saw your unlocking query here and was wondering if you managed to get everything sorted since you last posted or if you still need any further help?

Message 5 of 5
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