Unlocking

[MirellaMaria]

I received an automated with the following unlatching instructions 

Hi,
Your unlatching request has been completed. Unlatching instructions :
The code you require for IMEI No - **************** is as follows:-
(16 digit code number)  
 LG Unlocking procedure for the ********** handset LG G7
 1.Turn on the mobile handset Enter PIN code if required .
 2.From the home screen press the ?Call? button or enter the dialing
menu and then enter the following text: 2945#*710# an unlock menu will
automatically appear.
 3.Select ?Service Provider Lock

It's at this point I get a message on screen that says Your phone is not personalised - and the only option I have is to press the DISMISS button taking me back to Unlock Menu

What on earth does that mean and how do I get over this

[MI5]

@MirellaMaria 

That message would normally indicate that the phone is not locked. 

Does a non O2 sim work in it?

[MI5]

@MirellaMaria 

Actually just noticed you selected service provider lock.

You'll probably need to select Network lock instead.......

[MirellaMaria]

A non SIM just tells me the network is locked

I get the same message that my phone is not personalised regardless of the option I chose from the unlocking menu, and no other option other than to dismiss the message. It's so frustrating!

[Marjo]

Hi @MirellaMaria how are you doing this week? I just saw your unlocking query here and was wondering if you managed to get everything sorted since you last posted or if you still need any further help?