Solved: Unlocking

Mike_Hudgell · ‎28-03-2019

Hi,

I've closed my account with you so I'm on my notice period, my number has been transferred to my new provider but my request to unlock my phone is yet to be processed, leaving me without a mobile.

Is there any way to expedite the unlock procedure please?

Kind regards

Mike

MI5 · ‎28-03-2019

@Mike_Hudgell Normally you'd have to wait for O2 to process the unlock which shouldn't actually take too long, however, if it goes beyond 3 or 4 days, @EmilieT may be able to help get it done sooner.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-03-2019

@Mike_Hudgell Normally you'd have to wait for O2 to process the unlock which shouldn't actually take too long, however, if it goes beyond 3 or 4 days, @EmilieT may be able to help get it done sooner.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-03-2019

Also this is not O2 you are talking too but a customer forum. We are all customers like you. Follow the linked guide above & hopefully you will be sorted

EmilieT · ‎01-04-2019

Good morning @Mike_Hudgell, and welcome to the forum

Has your unlocking request now been processed? If you need any help with this still, please let us know as I'd happily get someone on my end to look into this one for you.

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Whitek · ‎08-04-2020

Hello Emilie would you be able to help me with a similar problem.
Changed my number over from o2 to voxi but realised my phone was locked so have no working phone.
Help

jonsie · ‎08-04-2020

It would have to be @Marjo as Emilie is no longer one of the admin team.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

April101 · ‎29-04-2020

@Marjo@EmilieT would you please be able to help me with this? My provider is changing tomorrow.

Abbi22 · ‎17-02-2021

I need to unlock my sons iphone 6s from o2...how can i do this?

MI5 · ‎17-02-2021

@Abbi22 wrote:
I need to unlock my sons iphone 6s from o2...how can i do this?

Process described here @Abbi22

Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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