Unlocking

[Craig]

Hi, I previously submitted an unlock request but did not receive any response. I now need my iPhone 7 unlocked so I visited an o2 store to sort, but all they did was confirm it was still locked and resubmitted the request through myo2. That was Saturday and I still have no message or email confirming it has been done, despite being told I should get a message in 48hrs. Can anyone please help or advise as my son needs this phone for his school app. Thanks

[Cleoriff]

---

@Sarahdb159 wrote:

I am also having the same problem as @Craig. I submitted a request for an unlock over 72 hours ago and have not heard anything back so far.  My mum is currently waiting to use the handset as her old one no longer works.  As a pensioner living on her own I am sure you can appreciate that we want to get the phone in use for her as soon as possible  As @EmilieT is the queen of unlocking do you think you may also be able to help?  I might also add that @Craig is my brother

---

---

---

Hi @EmilieT We have a family situation here...You are required to work your magic again...

[EmilieT]

Hey @Sarahdb159, of course I'd love to get someone to look into this one! I've just sent you a Private Message, please take a look at it and we'll take it from there 

@Cleoriff On it, will do my best 

[Anonymous]

I requested an unlock through the app, will be interesting to see what happens, if anything!

[Cleoriff]

---

@Anonymous wrote:

I requested an unlock through the app, will be interesting to see what happens, if anything!

---

Let us know @Anonymous....you may need Emilie's help as well. This magic unlocking key is working overtime..

[Anonymous]

---

@Cleoriff wrote:

---

@Anonymous wrote:

I requested an unlock through the app, will be interesting to see what happens, if anything!

---

Let us know @Anonymous....you may need Emilie's help as well. This magic unlocking key is working overtime..

---

Dear O2 Customer,

Thank you for your email.

The IMEI you have provided has been returned from the manufacturer as
not being latched to the O2 network.

so they do sell 3310s unlocked!

[Sarahdb159]

Hi,

Firstly I forgot to say a massive thanks to @EmilieT for sorting out my phone unlock a couple of months ago - amazing service!

Secondly - I am wondering if I can get my daughters phone unlocked too now?

Thanks in advance!

---

@EmilieT wrote:

Hey @Sarahdb159, of course I'd love to get someone to look into this one! I've just sent you a Private Message, please take a look at it and we'll take it from there 

@Cleoriff On it, will do my best 

---

[MI5]

@Sarahdb159 It seems all is back to normal now so just follow the guide https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...