Unlocking

[Kersy28]

Hi I put in a request to unlock my phone earlier this week and have not heard anything to confirm that it has unlocked, 72 hours have now passed.  I have spoken to O2 by chat and still not received any updates.

please can you have a look at this and its poor service that i stil haven't had a update

thanks

[Unlocking]

@EmilieT

[Unlocking]

@EmilieT any chance you can help like you did with mine please?

[EmilieT]

Hi @Kersy28, sorry to hear you've been waiting a while to get your phone unlocked now! We've found quite oftend evices are already unlocked when we jump in to help, so have you tried putting a non-O2 Sim in already? If you have an iPhone, something that might also help resolve the issue is once the non-O2 SIM is in the phone, connect to WiFi, go to Settings > General > About and enter your Apple ID and password.

If this doesn't work, just let us know and I'll see what I can do on my end 

Cheers for the mention @Unlocking!

[Kersy28]

Hi @EmilieT Thanks for the reply, I don't have access to a non-O2 sim at the moment, I will have to try and get one to test it. 😐

[Kersy28]

Just tried a non-O2 sim and it’s not unlocked 😔

[Kersy28]

Hi @EmilieT please can you help if possible?

[EmilieT]

Thanks for giving it a go, @Kersy28! I've just sent you a Private Message on the forum now to get a few more details, so I can have someone look into it all for you 

[Kersy28]

Thanks @EmilieT for requesting my details I hope you have received the pm, please note I have had to request my phone to be unlocked/unlatched three times, the first time was the beginning of the year when I paid my device plan up. Then again on Monday and now again today. Every time I have contacted them I have been informed they can’t find the original request and I have to log it again. I am finding this very frustrating as I feel o2 are restricted a device that I legally own

[EmilieT]

Thanks a lot for the PM and all the info, @Kersy28, I've replied already! It sounds like it's been a very frustrating experience, and I'm sorry about that. Leave it with me and we'll get someone on it shortly