Unlocking phone

[SG9_Chris]

Yesterday, I asked o2 to unlock my Samsung S9 phone and gave them my IMEI.  Received a txt and email this morning stating o2 could not do this, as it was purchased via Carphone Wharehouse and I should contact them.  When I did, CW said it does not unlock phones.  My question is, and I am willing to pay:  How can I get o2 to unlock my phone?  Using the 202 is useless and frustrating!

[jonsie]

It's down to O2 to unlock the phone

Follow this guide

Guide: Unlocking an O2 phone to use a different SIM card 

If after that you still have problems, post back and one of the admin team will assist you @SG9_Chris 

[MI5 · Accepted solution]

@SG9_Chris 

Phones supplied by CPW are not locked.

Have you tried another sim?

[jonsie]

oops, my bad, got iphone on the brain

Quite right, its already unlocked.

[MI5]

Certainly should be...

[SG9_Chris]

Many thanks for getting back to me so quickly, it is much appreciated.  Following your advice on the o2 app takes me to the same place where I enter my imei and select the other dervice type option.  Unfortunately, all this does is state they will contact me within 7 days.  So I am back to square 1, o2 saying they cannot unlock my phone because it was supplied under contract by a 3rd party.  How do I contact Admin with this problem.

[madasaf1sh]

@SG9_Chris

What happens when you put another sim card in the Phone?

[SG9_Chris]

madasaf1sh

Not tried putting in a new SIM.  Contract ends **Personal info**21 and told it is locked to o2, just want to ensure that I can use the phone on other networks and have gone down the route of requesting o2 to unlock me, but it says it cannot since it was provided by a 3rd party.

[madasaf1sh]

@SG9_Chris

I would try another sim card or you can try *#7465625#

This may not work (some android versions can stop it)

[SG9_Chris]

madasaf1sh,

Many thanks for the advice and when entered returned:   Connection problem or Invalid MMI code