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Level 1: Joiner
Posts: 8
Registered: ‎12-03-2018

Unlocking phone

I am trying to unlock my Samsung galaxy s7phone I spoke to somebody online and they sent me a code to unlock, I was told to put in an active sim and put in the code and it would unlock tried this twice now and no joy, the email also says if it does not work on the 3rd attempt it would lock the phone, this is so confusing why when you buy your phone it’s locked!! I am not well up on phones so this is very frustrating I even went in the shop and they couldn’t help me 😡😡😡😡

 

Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: Unlocking phone

We have unlocking help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but if you have the wrong code it won’t work.
You’ll need to get back onto o2 customer service for the correct code.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 8
Registered: ‎12-03-2018

Re: Unlocking phone

I tried emailing them back but the no longer support by email I have filled an online phone now to see if they send me another code but don’t understand why the code should be wrong in the first place, really don,t need all this hassle I am a pensioner and just want to be able to use my phone with a different provider when I go abroad would not be with o2 if I knew I would have all this 

Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: Unlocking phone

There is also a link in your MyO2 you can use to unlock but unfortunately no email contact anymore.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 8
Registered: ‎12-03-2018

Re: Unlocking phone

Yes I have been on my o2 and done that so have to wait again now 

Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: Unlocking phone

Just don't enter the same code again or it will have to go to Sansung to see if they can unfreeze it, but that usually means a new motherboard.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: Unlocking phone

There is another method you can try.
First, check you have been given an 8 digit unlock code and not a PUK or PAC which are fewer digits and may also contain letters.
If this is OK, go to your dial screen and as if you were making a call enter #7465625*638*#
You phone will then ask you to enter the unlock code which it hopefully accepts and you will get a success message on screen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 8
Registered: ‎12-03-2018

Re: Unlocking phone

Can I do this without a SIM card in the phone as I have not got another SIM card other than the o2 one I borrowed my friends SIM card when I tried it before

Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: Unlocking phone

Either with your o2 sim or without any sim in the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Community Manager
Posts: 3,865
Registered: ‎23-07-2014

Re: Unlocking phone

Hi @Burylass, sorry to hear that you were having some frustration earlier with trying to get your phone unlocked. I wanted to check now that it's been a few days - how is it going? Any progress?

 

Thanks for your help @MI5


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