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Unlocking my phone from o2

lynnie1
Level 1: Joiner
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on ‎02-10-2020 09:59

on ‎02-10-2020 09:59

Can anyone tell me how long it takes o2 to unlock a phone that is tied to them ? I am asking as I know that I could get the phone unlocked within an hour, I have asked o2 to unlock the phone but they have not done so and it has been a few days now. Thank you

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MI5
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on ‎02-10-2020 10:03

on ‎02-10-2020 10:03

@lynnie1 

Varies by phone type Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎08-10-2020 16:23

on ‎08-10-2020 16:23

Hi @lynnie1 hope you're well! 

There's some handy info in the guide linked above so hopefully you got all the clarifications you needed about unlocking. Let us know though if you have any further questions anytime. slight_smile

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