on 05-04-2015 14:33
on 05-04-2015 14:33
Can anyone tell me why O2 charge £15 to unlock a phone, when I have been loyal to this network for 20 years and am only leaving because their charges are now far in excess of other providers? I'm told there is no e-mail facilities to contact customer services, is this indeed true? Any assistance would be gratefully received.
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05-04-2015 14:37 - edited 05-04-2015 14:40
05-04-2015 14:37 - edited 05-04-2015 14:40
CS is on 202 from your contract mobile and unlocking is free for contract phones.
The charge only applies to PAYG but if you can borrow a contract sim to use in a PAYG phone it will also be free.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
Edit: You can't use email to contact CS due to having to pass security checks to discuss account issues.
05-04-2015 14:37 - edited 05-04-2015 14:40
05-04-2015 14:37 - edited 05-04-2015 14:40
CS is on 202 from your contract mobile and unlocking is free for contract phones.
The charge only applies to PAYG but if you can borrow a contract sim to use in a PAYG phone it will also be free.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
Edit: You can't use email to contact CS due to having to pass security checks to discuss account issues.
on 05-04-2015 14:51
on 05-04-2015 14:51
Most networks charge on P&G, loyalty isn't part of the equation.
on 05-04-2015 14:55
on 05-04-2015 14:55
on 05-04-2015 15:27
on 05-04-2015 16:21
on 05-04-2015 16:21