Unlocking a phone

[Anonymous]

Why are O2 being so persistently useless/unhelpful when I ask them to unlock a network locked phone for use in Africa and they do not reply, close their contact us system at very short notice (since their most recent bill) and now, I fear I will have to go through the whole rigmarole of explaining the situation all over again by text.  I am not phoning some free to use within the UK phone line from the Equator!  Please pass this message on to someone who will actually do something about it and respond accordingly.

Thank You

ARHS

[Cleoriff · Accepted solution]

hi @Anonymous This isn't O2 you are talking to here... it's a community forum made up of customers like yourself advising others

Advice on unlocking here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Hope you get it sorted...

[MI5]

It’s also free to call from abroad from your o2 sim http://www.o2.co.uk/contactus

[jonsie]

Just fill in the form or call them.

[Anonymous]

@Anonymous Nobody from o2 will respond to your post here mate

[Marjo]

Hi @Anonymous welcome to our forum! Sorry to hear that you've been having trouble contacting O2.  Please do check out the advice above from our helpful members and let us know if you were able to unlock your phone ok in the end?