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Unlocking a ex contract phone that didn’t belong to me

Jamsz
Level 1: Joiner
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Hello there everyone I was just wondering how I’d get a phone unlocked I brought it second hand however the previous owner said it was a ex contract what he paid off but I try other sims in the phone and it doesn’t accept them could anyone help thank you I’ve tried filling a form however it asks for two numbers I’ve called but I haven’t made any calls as I have never topped the pay as you go sim up
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Bambino
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Bambino
Level 84: Resplendent
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