Unlocked phone still not working with another providers sim?

[Jooles44]

I have received a message to say my o2 phone has been unlocked but when I try the SIM card from sky it’s says that the sim is not supported, so does this mean it’s not been unlocked?
What do I need to do to use the phone again with a sky sim. Phone is a I phone 7
Thank you

[Cleoriff]

Hi @Jooles44 

It doesn't sound as if it's unlocked then. Turn the phone off and back on again and see if that works. If not, Unlocking guide here Guide: Unlocking an O2 phone to use a different SIM card 

[MI5]

@Jooles44 

2 thngs to try.

1 - connect to iTunes on your PC.

2 - Goto settings and tap on your name, sign out of iCloud, then sign back in again.

[Marjo]

Hi @Jooles44 , how are you getting on with your iPhone 7? Did you end up getting it working ok in the end? It would be lovely to hear back from you!