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Unlock my previous android pay monthly mobile

Topcat
Level 2: Apprentice
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I have just upgraded my phone and contract on o2 refresh.

i’ve still got my old G5, which I want to try and sell privately, but would like to have it unlocked.

 

As I’ve changed to my new phone already, can I still ask o2 to unlock it? 

Also if they will, what info will they need and how do I go about it.

 

many thanks any any help

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jonsie
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jonsie
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MI5
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You will have to fill in the form manually now https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi there @Topcat! Let us know if you manage to get your G5 unlocked without any problem following the advice above, or if you have any additional question slight_smile

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Topcat
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Thanks for the replies. Well I went online via my o2 online and quickly received an email with the relevant instructions and codes.

 

the instructions were easy enough, apart from they referred to selecting sim unlock . I tired this but it wouldn’t work. Said something about the phone not being personalised.

i then selected network unlock in the menu, and that took the code .

 

I'm hoping that this means the phone is unlocked for any network 

 

 

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MI5
Level 94: Supreme
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Yes, network unlock is the correct one to choose.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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