Unlock my previous android pay monthly mobile

[Topcat]

I have just upgraded my phone and contract on o2 refresh.

i’ve still got my old G5, which I want to try and sell privately, but would like to have it unlocked.

As I’ve changed to my new phone already, can I still ask o2 to unlock it? 

Also if they will, what info will they need and how do I go about it.

many thanks any any help

[jonsie · Accepted solution]

Yes o2 will unlock it for you. Follow the advice here

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[MI5]

You will have to fill in the form manually now https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[EmilieT]

Hi there @Topcat! Let us know if you manage to get your G5 unlocked without any problem following the advice above, or if you have any additional question 

[Topcat]

Thanks for the replies. Well I went online via my o2 online and quickly received an email with the relevant instructions and codes.

the instructions were easy enough, apart from they referred to selecting sim unlock . I tired this but it wouldn’t work. Said something about the phone not being personalised.

i then selected network unlock in the menu, and that took the code .

I'm hoping that this means the phone is unlocked for any network 

[MI5]

Yes, network unlock is the correct one to choose.