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Unlock code not working

Kezman
Level 1: Joiner
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I have been trying to put a different sim in my galaxy s9 and said 'SIM network PIN blocked. Enter SIM network PUK'. The 8 digit unlatch code that O2 gave me doesn't work. Message says 'network unlock request unsuccessful'. Help!

 

 

[Edit: topic title clarified]

 

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Bambino
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