Unlimited is actually 4gb

[Anonymous]

I am currently  on an old simplicity deal that allegedly was unlimited data unlimited texts &  900 mins. 

I was contacted  today via text to say there had decided to freeze my data until my next bill. 

So I contacted them and they explained unlimited  was actually limited to 4gb. They offered to change my contract to 8gb at no cost. 

So has anyone else found unlimited not to be unlimited ? 

[Anonymous]

We do have O2 site management you can private message and talk to in posts.

@Marjo @Toby @Anonymous

They speak officially to you as O2 staff.

[Anonymous]

I must look around tesco sounds like an option 😎

[Cleoriff]

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@Bambino wrote:

This is a customer to customer forum. O2 don't reply here, although several O2 staff contribute on a personal level.

I dumped my legacy tariff last April and switched to Tesco Mobile, which uses the O2 network. I wasn't ever really using what I was paying for, so I reduced my usage limits slightly, and started paying Tesco half of what I was paying O2, but was also getting 4G data. Yesterday I happened to see that Tesco were doing a Christmas offer and the tariff I'm on was being offered double the minutes. I went into Tesco today to query this, and the Tesco employee immediately upgraded me to the double minutes, and also doubled my data, for exactly the same price I've been paying. Pretty good result, I'd say. 

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Now THAT is what I call damn good customer service...

[Bambino]

Sure is. I was only querying the extra minutes and he offered me either more minutes on top of the extra minutes or extra data as a 'loyalty bonus'. I've only been with them since April!

@Anonymous you should definitely look at their offers. Good luck.

[jonsie]

Thanks for the info @Bambino seems Tesco customer service is everything O2 should be.