Unlimited is actually 4gb

[Anonymous]

I am currently  on an old simplicity deal that allegedly was unlimited data unlimited texts &  900 mins. 

I was contacted  today via text to say there had decided to freeze my data until my next bill. 

So I contacted them and they explained unlimited  was actually limited to 4gb. They offered to change my contract to 8gb at no cost. 

So has anyone else found unlimited not to be unlimited ? 

[Anonymous · Accepted solution]

Hi

Not many are left on O2 legacy tariffs but im sure I did hear a while ago of something similar to what you say.

Edit to add similar thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unlimited-Data-being-Restricted-for-last-4-month...

[MI5]

Yes, that has been mentioned before.....
O2 trying to get customers off the old tariffs and onto the newer ones but I'm not sure how legal it all is.....?

[jonsie]

I'm on a legacy simplicity tariff with unlimited data but there has always been a fair usage policy. Until recently there was no stated limit but others have posted 4gb triggers the limit.

So what does unlimited mean?? We know now!

[anticpated]

Ergo it is not unlimited. It's a 4Gb tariff.

[viridis]

Unlimited =4ab
Standard =20gb

Makes sense lol

[jonsie]

...and there's me thinking I had a good deal! Mind you I struggle to make 2gb a month 

[Anonymous]

I could understand if I was paying a small amount, but I am paying the equivalent of a 5gb plan?

I take it O2 don't reply on these forums

[Bambino]

This is a customer to customer forum. O2 don't reply here, although several O2 staff contribute on a personal level.

I dumped my legacy tariff last April and switched to Tesco Mobile, which uses the O2 network. I wasn't ever really using what I was paying for, so I reduced my usage limits slightly, and started paying Tesco half of what I was paying O2, but was also getting 4G data. Yesterday I happened to see that Tesco were doing a Christmas offer and the tariff I'm on was being offered double the minutes. I went into Tesco today to query this, and the Tesco employee immediately upgraded me to the double minutes, and also doubled my data, for exactly the same price I've been paying. Pretty good result, I'd say. 

[MI5]

Nice one Bambino, Tesco offering some good deals at the moment