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Unlimited data plan

Fin
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Just upgraded to an unlimited ‘everything’ plan (pay Monthly). I spend a lot of time in EU countries. Is the data use still unlimited whilst abroad (in eu)?
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MI5
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@Fin 

Yes, you can use all your allowances in the EU as you would at home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Fin
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Thanks.
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madasaf1sh
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@FinUnlimited data is capped in the EU

 

and be aware of these in the terms and conditions, i do know of a colleague on a different network who moved to Gibraltar and they had there access cut off.

 

You are only allowed to use 20Gb data in the EU whilst roaming and you are subject to the below:

 

https://www.o2.co.uk/termsandconditions/mobile/unlimited-tariff-terms?cm_mmc=affiliate-_-106140-_-bl...

 

and also

 

You may only use our services in our Europe Zone (excluding the UK) for periodic travel, like holidays or short breaks. Your data usage may be limited in our Europe Zone (excluding the UK) at a lower level than you data allowance in the UK if you’re a Pay As You Go customer. Once you go over this limit you’ll be charged. For these limits and charges please see www.o2.co.uk/help/pay-as-you-go/roaming-in-europe.
What to avoid: Using our services for the first time outside of the UK, using a large volume of your allowance (be that text, calls or data) in our Europe Zone (excluding the UK), or using our services and travelling within our Europe Zone (excluding the UK) for prolonged periods which don’t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services outside the UK in our Europe Zone for 63 or more days in any four month period and you cannot demonstrate prevailing use and / or presence in the UK this is likely to be deemed to be an unfair use of our services. In such an event we will notify you and then after two weeks charges will apply (the “Surcharges”). For Pay Monthly and Pay As You Go customers the Surcharges are £4.50/GB for data, 3.3p/minute for calls and 1p/text for texts. These charges will cease to apply if you can subsequently demonstrate prevailing use and / or presence in the UK.

 

 

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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