on 22-12-2012 21:05
on 22-12-2012 21:05
Solved! Go to Solution.
on 20-04-2013 07:27
on 20-04-2013 07:27
this is at the bottom of the tariffs table on the website
Inclusive tariff minutes and texts can be used to call any UK network or landline. Open dialog box for What are my call charges?
Tariff prices may go up
Inclusive minutes can be used for calls to standard UK landlines (starting 01, 02 or 03) and all UK network mobiles. It excludes calls to non-geographic numbers (starting 05, 08), 07744 and 07755 numbers and premium rate (09) numbers.
Inclusive textsYour inclusive text allowance can be used for UK text messaging. Picture messages to UK mobiles will be charged at 35p per message.
Data & Wi-FiUK data usage only. Excessive usage policy applies to Unlimited Wi-Fi, where applicable. See full terms.
Whether it's browsing the web, sending an email, or watching a TV programme. Downloading and using apps will also take a slice out of your data allowance.
Watching videos on YouTube and streaming music tend to use quite a bit of data, but using Twitter or Facebook and browsing the internet in general uses a lot less.
Here's a bit of a breakdown to show you what you can do with your data allowance.
Send emails (no attachments)* | 100,000 | 500,000 | 1,000,000 |
Send emails (with attachments) | 200 | 1,000 | 2,000 |
Visit a site (Twitter or a blog) | 1,000 | 5,000 | 10,000 |
Visit rich content sites (BBC, Guardian) | 300 | 1,500 | 3,000 |
Watch youtube (4.5 mins long video) | 12 | 60 | 120 |
*Remember – this is not inclusive. You can't send 100,000 emails and watch 12 YouTube videos when you've got a 100MB Data allowance. But you can mix it up. For example, by only watching 6 videos you could then still send 50,000 emails… Make sense?
If you go over your allowance, we'll send you a message to let you know and your connection speed will slow down.
Without any data you can still use the internet on your mobile with our Web Daily service, but you won't be able to use all your phone's features, like visual voicemail on iPhone or BlackBerry email. With Web Daily you can use up to 50MB a day without ever being charged more than £1 a day.
The best way of tracking how much data you've used is by going to your My O2 account. This will show you how many megabytes (MB) you have left. You can also add on a data Bolt On if you want to increase your data usage.
And remember, Wi-Fi does not count towards your data allowance. So switch to Wi-Fi whenever you can to save on your data usage. Why not see if there is an O2 Wi-Fi hotspot near you.
UK voice calls1 | 35p/min |
07744/07755 numbers | 25p/min |
0871 numbers | 35.8p/min |
UK calls to 0870 numbers | 20.4p/min |
UK calls to 070 numbers | 51.1p/min |
UK video calls | 35p/min |
Voicemail2 | 35p a min |
Calls to customer services3 | Free from your O2 mobile |
UK text message4 | 12p |
UK picture (MMS)/video message | 35p a message |
International and roaming charges5 | See footnote |
UK browsing6 | Never costs more than £1 a day |
O2 Directory Enquiries7 | £1.00 a min |
Data usage abroad in the EU8 | See footnote |
Data usage abroad outside the EU9 | See footnote |
Applies to calls made in the UK to standard UK landlines and all UK network mobiles. UK voice calls inclusive on the unlimited tariff. Excludes calls to special numbers including 0871, 0870, 070, 07744, 07755 and premium rate calls. Calls to 0870 numbers are charged at 20.4p per minute and calls to 070 numbers are charged at 51.1p per minute.
2. VoicemailCalls to UK voicemail are included in your bundled minutes, then 35p per minute thereafter. Except on the unlimited minute tariffs when UK voicemail is free.
3. Calls to customer servicesCalls from a non-O2 mobile phone are charged at your providers' rates.
4. UK text messageTariffs include unlimited texts. Except for the 50 and 100 minute tariffs which include 250 and 500 texts respectively - Text messages are charged at 12p per message thereafter.
5. International and roaming chargesFor details, see www.o2.co.uk/international
6. UK browsingUK data usage only. Data used while outside of the UK is not included. Applies if a data bundle Bolt On is not chosen.
7. O2 Directory EnquiriesCalls to 118402 only. Calls to all other 118 numbers are charged at £2.04 a minute
8. Data usage abroad in the EUFor details, see www.o2.co.uk/international
9. Data usage abroad outside the EUFor details, see www.o2.co.uk/international