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If you top up late then the date you top up becomes your new anniversary date but you may have to wait a couple of days for your new allowance to start. Clarify with customer service when your allowance will start again using the chat or by calling 4445 from your mobile (costs 25p per call)
From the web pages:
What is my anniversary date?
Your anniversary date relates to your tariff and any Bolt Ons you may have. It is the date every month when your tariff allowances restart (depending on your top ups) and it is also the date that any Bolt Ons are renewed (depending on whether you have enough credit for the monthly payment from your call time credit).
You will receive a text message reminding you to top up. If you top-up after your anniversary date, then your anniversary date will change to the date you topped up.
Similarly for your Bolt Ons. If you have not got enough Calltime credit on your Anniversary date, then when you next top up, the payment for your Bolt On will be taken and your Bolt On will restart on that day. This will become your new Anniversary date.
You can send a SMS with the word "balance" to 20202, or call 4444 free and select option 2,2 to find out your anniversary dates. You will be told your remaining tariff free allowance and/or Bolt On balance (depending on what you have on your account) and the date when these will expire – your anniversay date.
Tariff and Bolt On anniversary dates will be different dates in the month depending on when you set up your tariff or any Bolt Ons you have.
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I may be wrong on this, but, if you miss your anniversary date you have to wait till the next one to get your allowance providing you have topped up before that date....?
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It will activate on your anniversary next month unfortunately. I don't believe you can do it part way through a billing period sorry.
- 93219 Posts
- 609 Topics
- 6975 Solutions
If you top up late then the date you top up becomes your new anniversary date but you may have to wait a couple of days for your new allowance to start. Clarify with customer service when your allowance will start again using the chat or by calling 4445 from your mobile (costs 25p per call)
From the web pages:
What is my anniversary date?
Your anniversary date relates to your tariff and any Bolt Ons you may have. It is the date every month when your tariff allowances restart (depending on your top ups) and it is also the date that any Bolt Ons are renewed (depending on whether you have enough credit for the monthly payment from your call time credit).
You will receive a text message reminding you to top up. If you top-up after your anniversary date, then your anniversary date will change to the date you topped up.
Similarly for your Bolt Ons. If you have not got enough Calltime credit on your Anniversary date, then when you next top up, the payment for your Bolt On will be taken and your Bolt On will restart on that day. This will become your new Anniversary date.
You can send a SMS with the word "balance" to 20202, or call 4444 free and select option 2,2 to find out your anniversary dates. You will be told your remaining tariff free allowance and/or Bolt On balance (depending on what you have on your account) and the date when these will expire – your anniversay date.
Tariff and Bolt On anniversary dates will be different dates in the month depending on when you set up your tariff or any Bolt Ons you have.
