Unliking a current plan

Undies70 · ‎17-01-2023

Hi, had my contract now for 24 months which means I can unlink my current tariff on my phone, so I can choose between providers as long as I pay the remaining 12 months for my device plan. I ordered a new sim on a new contract with 02 so staying with o2 , however they said the can’t connect my Apple Watch to my new contract unless I pay the Watch off in full, I’m not sure why this is because I’d still be paying for the Watch and airtime every month anyway. Can someone please explain this, thanks

MI5 · ‎17-01-2023

@Undies70

No idea why but it's in the T&C's for the Apple watch.

If you or O2 cancel the Paired iPhone Airtime Plan then your Watch Airtime Plan will be disconnected and, if applicable, you will also need to repay any Device Plans for your Apple Watch and Paired iPhone in full. You will receive debt collection letters for all relevant unpaid elements.

https://www.o2.co.uk/termsandconditions/mobile/watch-airtime-plan-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎17-01-2023

I think that needs clarification as it effectively makes your airtime plan at least 36 months or more ( depending how far in when you took the plan for the watch)

That, of course is against OFCOM rules.

I can't see any technical reason why it cannot be applied to a new O2 airtime contract.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-01-2023

The option is there to pay off any device plan fully and switch airtime plans as you wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎18-01-2023

Can we get some clarification on this please @Martin-O2 @RafaC ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎18-01-2023

Thanks for the tag @gmarkj. I'll flag this with the team and see what I can find out on this.

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