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Unlatch Request Not Fulfilled after 11 DAYS

DRDR
Level 1: Joiner
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I contacted O2 on Monday 24th September and asked that my Iphone6 that has been out of contract for months be unlatched. I was advised it would take 72 hours. This did not happen. I spoke to them again on Friday 28th September and was advised there was a "technical difficulty" and that it would happen in 48 hours. I had to contact them again on Monday 1st October and was told that the matter was being escalated to the manager and it would take a further 72 hours. At this point I made a formal complaint and was told someone would contact me (this has still not happened).

72 hours passed, 10 days from my original request and still no joy. I contacted again and I have been told it has been "escalated" again and will take 24 hours. And... 24 hours later I am on another Live Chat, getting nowhere fast. And still no one from complaints has contacted me.

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Cleoriff
Level 94: Supreme
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That's good to hear @DRDR wink

Veritas Numquam Perit

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jonsie
Level 94: Supreme
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So at least we know they are unlocking via normal routes but why so long.

glad you eventually got sorted @DRDR smiley

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EmilieT
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Good to hear @DRDR, thanks for letting us know smiley

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