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Brewerl
Level 1: Joiner
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on ‎13-07-2021 11:41

on ‎13-07-2021 11:41

I have a number on my bill that I’ve been charged for texting but don’t recognise and I can’t find the texts. As this number has been messaged many times I’m at a loss. I can’t find an answer online
Please advise
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madasaf1sh
Level 78: King of Kings
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on ‎13-07-2021 11:55

on ‎13-07-2021 11:55

@Brewerl

You will need to contact customer services on 202 from your o2 phone or 0344 809 0202 from a landline.

These texts could be service messages from Apps, but customer services should be able to help.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎13-07-2021 12:19

on ‎13-07-2021 12:19

@Brewerl 

If you are texting from abroad, your bill will show the international sms gateway number, not the actual number you are texting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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