Unknown account

[Clarey]

02 say I have 2 accounts and I have received an email telling me my bill is currently overdue. I only have one account and after a long live chat I am none the wiser about this other account. It's a catch 22 that I can't tell them the answer to the security question as I don't know anything about this other account. Has anyone else had the same problem? I'm not going to pay for a phone account I know nothing about!

[Bambino]

@Clarey 

It's a well known scam
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[MI5]

@Clarey 

This needs escalating to the fraud dept.

@Marjo @Martin-O2 @LukasB can you help please?

[Clarey]

Thanks for your replies. I have sent the email to o2 so I’ll see what happens🙂

[Martin-O2]

Please let us know how you get on with this one @Clarey. Obviously it's important that you get in touch and get this sorted out. If you need any help doing this then let me know!