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Unknown Premium text additional charges

Lee9
Level 1: Joiner
  • 2 Posts
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Ive been charged 1.25 per week for the last 2 months and only just noticed. Ive not signed up for this. Ive cancelled. How can i get a refund ?
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Cleoriff
Level 94: Supreme
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Hi @Lee9 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

 

Veritas Numquam Perit

Girl in a jacket
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Lee9
Level 1: Joiner
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Thanks. Just wasted half hour with o2 chat service
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LukasB
  • 1791 Posts
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Hey @Lee9 did you manage to sort this out or are you still having trouble with this?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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