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Unhelpful Support for transferring credit
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on ‎13-02-2010 18:12
I then ask what I thought would be a really straight forward and simple question can you transfer the credit to my daughters P&G mobile, the answer was NO!
How difficult can this be? I had £11 on one phone and £98 on the other, now my daughter is always texting her friends and calling them so the extra credit for her would of been really helpful.
I don't really need the 2 numbers for re-directing and had just got used to carrying them around for the last 4 years and it is habit more than anything, but O2 customer service are totally unhelpful, just may as well knock my head against a brick wall.
The result is replacement SIM cards coming through the post and I've got to buy another phone to use them in and the credit up then will have a handset that I won't really need.
Unreal!! Change of supplier coming!!

Unhelpful Support for transferring credit
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on ‎13-02-2010 19:17

Unhelpful Support for transferring credit
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on ‎14-02-2010 00:50
The other point is that O2 have my money and won't even let me had a refund or change to another number. What is so difficult for them? Answer nothing at all. Both my numbers had only ever been topped up through the O2 website using the same debit card which they can easily check on, both are also registered to me, so again I don't understand what their problem is.
3 years ago I had a phone stolen, O2 transferred the credit onto another SIM card then so it can be done.
My reason for posting this is a warning to all other O2 P&G customers don't do as I have and load a large amount of money into your account (ok I did it for work purposes but finished the contract much earlier than anticipated) otherwise O2 will keep your money and don't give a stuff about keeping a customer happy.

Unhelpful Support for transferring credit
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on ‎14-02-2010 07:20
Can you not see the difference between replacing a lost SIM and transferring the credit between accounts?
Unhelpful Support for transferring credit
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on ‎14-02-2010 11:25
Ultimately it can all come down to the person you speak with at O2.

Unhelpful Support for transferring credit
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on ‎14-02-2010 20:12
Unhelpful Support for transferring credit
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on ‎15-02-2010 22:45
As a registered disabled person, I carry an emergency mobile in the car. As I had not used this for some months, the number was deactivated.
I accept it was my mistake, and said as much to the customer service operator I spoke to yesterday.
She reactivated the number and told me to phone o2 after 24 hrs. to get the outstanding credit of £9.75 reinstated, with no mention of a further top up being needed.
I phoned today, only to be told I would have to top up the card by a further £10 to get the outstanding credit reinstated. I didn't want to do this, so asked if I could transfer the credit to another mobile, also in my name, but was told this was not possible.

Unhelpful Support for transferring credit
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on ‎16-02-2010 13:25
I've experienced a similar unhelpful attitude today.
As a registered disabled person, I carry an emergency mobile in the car. As I had not used this for some months, the number was deactivated.
I accept it was my mistake, and said as much to the customer service operator I spoke to yesterday.
She reactivated the number and told me to phone o2 after 24 hrs. to get the outstanding credit of £9.75 reinstated, with no mention of a further top up being needed.
I phoned today, only to be told I would have to top up the card by a further £10 to get the outstanding credit reinstated. I didn't want to do this, so asked if I could transfer the credit to another mobile, also in my name, but was told this was not possible.
Perhaps thier systems don't incorperate the facility to do this anymore and it's not a case of "will not" but a case of "can not"

Re: Unhelpful Support for transferring credit
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on ‎04-03-2011 19:41

Re: Unhelpful Support for transferring credit
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on ‎05-03-2011 10:11