on 05-12-2019 22:26
Most unlikely with it having a crack as they will say you dropped it.
To return under the change of mind policy, the phone must be as new.
The fingerprint fault will be covered by warranty but you'd need to get the crack fixed first either by claiming on any insurance or by paying for the repair.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-12-2019 19:06
Sorry to hear about your new phone @Phone2 Which phone was it? Let us know how you get on and if you were able to arrange a replacement ok in the end.
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