Unhappy with phone

[Phone2]

I have upgraded to a new phone but it already has a crack in the back and the finger print lock keeps not working am I able to return it

[MI5 · Accepted solution]

@Phone2 

Most unlikely with it having a crack as they will say you dropped it.

To return under the change of mind policy, the phone must be as new.

The fingerprint fault will be covered by warranty but you'd need to get the crack fixed first either by claiming on any insurance or by paying for the repair.

[Phone2]

Okay thanks for the advice

[Marjo]

Sorry to hear about your new phone @Phone2  Which phone was it? Let us know how you get on and if you were able to arrange a replacement ok in the end.

[Phone2]

It's the Experia 1 I have not had it changed as am not sure if I can