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Level 1: Joiner
Posts: 3
Registered: ‎05-12-2019
Accepted Solution

Unhappy with phone

I have upgraded to a new phone but it already has a crack in the back and the finger print lock keeps not working am I able to return it
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Posts: 94,912
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: Unhappy with phone

@Phone2 

Most unlikely with it having a crack as they will say you dropped it.

To return under the change of mind policy, the phone must be as new.

The fingerprint fault will be covered by warranty but you'd need to get the crack fixed first either by claiming on any insurance or by paying for the repair.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎05-12-2019

Re: Unhappy with phone

Okay thanks for the advice
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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: Unhappy with phone

Sorry to hear about your new phone @Phone2 sob Which phone was it? Let us know how you get on and if you were able to arrange a replacement ok in the end.

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Level 1: Joiner
Posts: 3
Registered: ‎05-12-2019

Re: Unhappy with phone

It's the Experia 1 I have not had it changed as am not sure if I can