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Level 1: Joiner
Posts: 4
Registered: ‎16-06-2018
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Unhappy customer

O2 are forever ripping me off my monthly bill is never the same it’s a joke and now they decide to go ott with it and rip me off even more! Rip off *bleep*
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Anonymous
Posts: 0

Re: Unhappy customer

@Hann If there is a problem with your bill then you need to talk to customer service about it

 

https://www.o2.co.uk/contactus

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Posts: 90,777
Topics: 746
Registered: ‎14-01-2013

Re: Unhappy customer

Hi @Hann You bill will only be higher if you exceed your allowances. You can check your charges in My O2

http://www.o2.co.uk/myo2

If you disagree with the amount charged then you must call customer services. We have no access to your account so give them a call https://www.o2.co.uk/contactus

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 1: Joiner
Posts: 4
Registered: ‎16-06-2018

Re: Unhappy customer

I do not though I want someone to contact me from o2 as I’m *bleep* off
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Level 1: Joiner
Posts: 4
Registered: ‎16-06-2018

Re: Unhappy customer

I want to leave after years of being with you
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Level 1: Joiner
Posts: 4
Registered: ‎16-06-2018

Re: Unhappy customer

I can never get through to them and still somehow that charges me even though they say free number which is rubbish
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Posts: 90,777
Topics: 746
Registered: ‎14-01-2013

Re: Unhappy customer

@Hann  No one from O2 will contact you. This is your issue and if you are so annoyed about it you should be calling them to get it sorted.

If you want to leave then follow the info about cancelling your contract

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

However you will still be liable for outstanding charges on your account.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Unhappy customer

@Hann O2 will not call you. This is a customer community, and no one here has access to anyone else's account. You need to contact customer service. See the link provided above, or you can also call from any phone for free on 0800 032 1402. Best time to call is between 8-8.30 am to avoid long waiting times.

I DO NOT WORK FOR O2



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Level 2: Apprentice
Posts: 19
Registered: ‎17-06-2018

Re: Unhappy customer

So you could be charged for many things, O2 do not simply just add money onto your account for nothing.

 

Here are some examples of what could be happening.

 

1. Charge to mobile, a subscription has been activated on your account weekly or monthly.

2. RPI (only a little bit extra onto your account) (https://www.o2.co.uk/prices) calculator here

3. You're adding additonal bolt ons to the account (DATA).
3. Calling premium numbers which are chargable (0845, 118 087 and much more)

4. Ringing internation numbers.

5. Sending MMS through whats app are sometimes known to be charged for.

 

Call 202, You will be put on the IVR to navigate you to the right area. The customer service will then explain why your bill has increased.

You will have to call them tho unfortunatley 

 

best regards,

ED

O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
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Posts: 105,577
Topics: 554
Solutions: 13,872
Registered: ‎04-04-2012

Re: Unhappy customer


@EducatedDevice wrote:

5. Sending MMS through whats app are sometimes known to be charged for.


If this ever did happen, you would be justified in asking for a refund.

WhatsApp uses data, either WiFi or mobile and not the MMS gateway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)