Unfairly charged for group text messages (no pics/emoticons) as MMS

[Anonymous]

I recently sent a "Happy Diwali" (recent hindu festival) message to about 20 odd friends. No emoticons, pictures involved. However, looks like my SAmsung GS4 has sent this as MMS and I have been charged for it despite me having UNLIMITED message limit. This seems unfair when I the customer-did not intend this to happen nor did I have a choice provided by the phone (which I got from the network). I have chatted to a CS agent who claims it still is my fault for sending MMS messages when the message I sent had nothing that would make it an MMS!

[Anonymous · Accepted solution]

Hi.

Sending a group message with that amount of recipients will incur mms charges.

O2 link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

@MI5 , Is their a function in the messaging spec to turn off MMS ?

[Bambino]

I believe that sending a message with 4 or more recipients together is considered an MMS.

[Anonymous]

Perhaps think about using Whatsapp or Viber or BBM as alternatives to your native Messages app.

[MI5]

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@Anonymous wrote:

@MI5 , Is their a function in the messaging spec to turn off MMS ?

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There are settings within the message app to limit the mms message creation size (set it to restricted) and also tick the box next to "Alert whn mode changes to MMS".

Finally untick "Group conversations".....

Unfortunately the users settings have allowed this to happen 😞