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Level 1: Joiner
Posts: 2
Registered: ‎20-01-2018

Unexplained message chargea

I checked my daughter's account and was shocked to find that she has high charges of 21.00 from 3 certain numbers that's including her self only on 2 days this month. The only thing is she hasn't sent any and it's say 43p and 45p for each message. The only thing I can think of has her phone been hacked cos I've been through her phone and I can't seem to work this one out. She has never had any charges on her phone since she's had it since begging of this year. Has anybody had something like this before.
Posts: 88,641
Topics: 536
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Registered: ‎04-04-2012

Re: Unexplained message chargea

[ Edited ]

Are they MMS messages ?
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

They may not be premium rate texts as the charges aren't too high for each one but some help here in case they are too. 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2018

Re: Unexplained message chargea

No there not that's what I can't understand. There was a message last week which was strange asking her if she has Skype and she doesn't know who it is.
Anonymous
Posts: 0

Re: Unexplained message chargea

Please check the scam link above. Has your daughter clicked any social media links?