Unexplained entries on latest bill

[Anonymous]

Despite two live chats and a case raised I've had no satisfactory explanation on some entries designated "NOR" on my latest bill.  There's varying amounts of data usage over a four day period with charges totalling £40,but other NOR entries on the same bill have zero charges. I've been on a Mediterranean cruise so was expecting a potentially different bill this month, but I haven't been near Norway!  My husband's bill has similar entries for the same few days also totalling £40.  My question is: please explain what the NOR entries are and why are some charged for and some not?

[Cleoriff · Accepted solution]

Hi @Anonymous This isn't customer services so you will need to ring them for a full explanation of a breakdown of your bill. The fact you were on a cruise will denote some high charges though. https://www.o2.co.uk/contactus

An explanation of how charges are incurred is in this thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cruise-Liners-Aircraft-Charges/td-p/1058892

[MI5]

NOR is the cruise ships registration for their mobile network.
As there are no normal Mobile masts available at sea the ship has it’s own satellite system which will be based in Norway.

[Marjo]

Good morning @Anonymous and welcome to the forum! Please take a look at the information posted above and let us know if it helps explain the charges?

Thanks @Cleoriff & @MI5!