Unexpected response from network

[Nemo1]

I raised this problem with O2 in a chat yesterday.

I think I must have been on the chat for about an hour - not many message but long gaps between.

In the end they said that as I am unable to set up the divert they will set it up for me - although it might take up to 24 hours.

I asked what the nature of the problem was and they said they could not comment, which seemed an odd answer. If they were confident they could set up the divert when I could not they must have some idea what the problem was, I thought.

Anyway, over 24 hours later nothing has changed so I guess they just didn't know the answer and were just fobbing me off!

[MI5 Level 94: Supreme]

I wouldn't trust chat to tell me the correct time tbh.....

[Nemo1]

Annoying thing is once a chat is closed there does not seem to be any record of it so I cant go back to the person I was chatting with and follow it up.

[MI5 Level 94: Supreme]

You have to choose the option to email the transcript to yourself but you're unlikely to get the same chat person twice anyway.

[Nemo1]

What is the best way of getting an answer? On this forum?

[MI5 Level 94: Supreme]

Call customer services and ask for it to be referred to the network team Guide: How to find help & contact O2 or go back to CPW  as I said earlier which is where the problem most likely is with that one number.

[Nemo1]

Thanks for your help.

In the end I decided that I could not spend more time following this up and potentially being fobbed off again so I decided to move networks and terminate my O2 account.