Unexpected charges unable to pay

[Kim09]

My bill was over double what it should be and looking through my bill I see no explanation as to the extra added on , my phone won't allow me to phone the o2 team and I need to speak to someone in regards to the charges ad help for me to pay   

[MI5 · Accepted solution]

@Kim09 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks