on 16-06-2018 14:11
I received an unexpected charge on my bill from a company of £40 completely not my fault o2 have froze my calls until I pay the amount of the call I have now to be refunded by the company which will take up to 21days for the check to come. I can pay my bill when it's due but cannot afford to also pay this charge, I have asked for an unlock code to use another sim in the meantime but I would also like to sort this out with someone at o2 I can't call them obviously I haven't purchased a house phone yet and have no money to go into town. I have emailed o2 proof of the refund and also my bill wasn't due so why freeze my account can someone pls help me get in contact with o2? Or give me advice on what to do thanks
Solved! Go to Solution.
on 16-06-2018 14:24
on 16-06-2018 14:25
on 18-06-2018 09:18
Thanks for the tag @Anonymous!
@Kerry5 - Have you managed to get a hold of Customer Service since you last posted? Please let us know if this is all sorted or if you need further help
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