Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

E sim.

Just ordered a new tablet to give to my son for Uni but it looks like they're giving me an E-sim. He will be using his own sim so how do I go about getting a physical one. Thanks in anticipation.

VAT bill

I have requested VAT bills from the time when 02 stopped including it in the invoice. I have made several phone calls and have been informed that these bills will be available on my account however they are not. Anyone else had same problem?

Using phone in Morocco

Any tips on how to keep costs down?

Resolved! Unlinking hell!

Hi, I've spoken to two different o2 agents about my tariff and both said different things. My tariff has now reached 24 months, so I believe it's now unlinked from my device plan. I asked about migrating this number to another number on my account, I...

Resolved! If I was to upgrade my phone this week, would I start a new Airtime/device plan or keep existing one

Above. I'm after a Pixel 9 if possible. I have Instagram to ask CS but I don't think they work on a Sunday?

O2 Open Discount

Good morning. I have recently upgraded my phone. I am eligible for the o2 Open discount. However whenever I go to the page it always says there is a problem with the service and I cannot log in to apply it. Has anyone got a solution

New 02 account, unable to sim swap previous o2 number

I got a great deal via affordable mobiles for a new phone on an o2 contract. I’d like to keep my current out of contract o2 number. However o2 are not allowing a sim swap! Something to do with using a third party and opening a new contract. What are ...

Resolved! I cannot disable my voicemail

I have a pay monthly contract and I do not seem to be able to disable my voicemail I have tried 1760 and I have just got off the phone with O2 who advised to try #004# .. without success. I am in the UK and I’m using an iPhone 14 Anybody here who can...

O2 refusing to honour switch-up after wrong order

So very long story short, I went into store to place a preorder on the fold7 1tb, the sales rep messed up and ordered the 512gb he thought the warehouse staff would bump me up for the promotional offer to 1tb. A week later and the wrong phone was del...

Can't upgrade online not taking payments

anyone else having issues with upgrades online? I get to checkout to pay the early upgrade fee (£320) but keep getting error message saying there is a problem with system try again later. I've been trying past two days and still won't work. My bank i...

O2

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