Hi
Can someone explain to what has happened or what I did wrong.
I recently left O2 after a 2 year contract which ended on 25 November.
This was my first contract, which I only signed up to as I received a large amount of cashback as I am a very low mobile user and also on a low income. So as I obviously could not justify a £20+ monthly charge after contract ended, I decided I would be swapping to a much cheaper deal with a different provider.
Requested PAC code on 20 November, and then signed up with new provider.
All fine until 26 November, when received an email from O2 saying I was being charged another monthly fee. Checking bank statements, my first ever charge was taken 11 Dec 2019, and then the last one 10 Dec this year, making a total of 25 payments.
As far as I’m aware, the “30 day notice” thing no longer applies, so only thing I can think of is that my number didn’t end up getting ported over until around 2pm on the 26th. So, has this small error caused me to be charged by O2 for an extra month? Or is there a chance the payment will end up getting refunded seeing as this 25th month was not actually used?
