Uncleared balance

[Kaizer]

I payed £57.00 off of my bill last month and I was credited with £50.00 as my bill was £100 but my balance has not been fully cleared so I want to know where the money that was payed on December 14 has gone because I'm not paying you twice for the same bill 

[Bambino · Accepted solution]

@Kaizer This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support