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@Bensmith Your post is a little unclear. Was your phone blocked because you hadn't paid your bill, or do you just need your phone unlocked? If it had been blocked because of non-payment, you may have to pay a reconnection fee.
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Sounds like a +9 Restriction to me. Contact customer service or try the live chat and think about setting up a direct debit again.
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Hi @Bensmith, and welcome to the forum 
Can you tell us a bit more about why your phone is blocked? There's some good advice above for different situations, so please let us know if it helps and how you're getting on!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
