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on 10-12-2020 09:53
Solved! Go to Solution.
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on 10-12-2020 09:55
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-12-2020 09:55
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-12-2020 09:59
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on 10-12-2020 09:59
I would contact your Credit Card provider, as your card could be compromised. as you say you have never used your credit card with o2.
As charges of £1 are usually a check to see if a card is active, (this would normally would be returned to you in 7-10days with Credit Cards. )
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

