Solved: Unacceptable wait times

Anonymous · ‎01-11-2016

So, I'm trying to contact o2 for a PAC code. There is no agent available for online chat and the queue on the phone line is in excess of 30 minutes.
For a communications company that seems pretty poor communication?

MI5 · ‎01-11-2016

There are problems which O2 are trying to fix at the moment.
We're hoping for good news on this later today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-11-2016

There are problems which O2 are trying to fix at the moment.
We're hoping for good news on this later today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎01-11-2016

Hi @Anonymous,

Welcome to the community! Sorry to hear you've been waiting for a long time. We are experiencing a few issues with customer access but are working hard to resolve them as soon as possible.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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