Unacceptable signal quality. Best course of action?

[Silvz]

Hi I've been with O2 for a few months now.

The signal quality of the service is entirely unacceptable.

Using my phone across a wide range of towns and cities of northern England I would say 3 out of every 4 times I take my phone out of my pocket I have either no signal at all or more often a signal so bad that the phone is unable to load a web page without timing out.

Where would be the most efficient place to direct a complaint to without getting caught up in a loop of faq's, automated chatbots and being passed around various calls centres?

An email would be preferable as I have speech issues.

I've never experienced such poor service from a phone company before. How would they normally proceed with a complaint like this? Are they going to try and fob me off or is there anything on their end they can actually do to fix something like this?

Thanks!

[MI5]

@Silvz 

make a complaint

Customer Complaints Code

[japitts]

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@Silvz wrote:

I have either no signal at all or more often a signal so bad that the phone is unable to load a web page without timing out

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Poor signal does not, of itself, cause slow data.

It's entirely possible to have poor data speeds in good coverage areas if there's a capacity issue there - insufficient spectrum for the usage.

Poor coverage is a different issue.

[Oxonian]

@Silvz 

You might find these helpful :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network