Unable to view bill - yet again

[Anonymous]

I have two bills on 1 account. 

I can always open the bills (in a separate window) to view them for one of accounts with no issues.

For the other account I am unable to view them, and this happens every time I need to view one which 

is approximately every 4 or 5 months. The new pop up window appears but instead of showing me the information I need it gives me the following error - 

DASH_ERR04: The account number in the target address is invalid.

This happens every time I want to view this second account, without fail. I get it fixed by the guru's and then 

when I try again a few months later it fails to open. 

I'm not asking for the moon on a stick here, just to be able to view both bills for my account. 

I've used 3 different browsers so that's not the problem. 

Please can it be fixed, and then fixed permanently?

[Cleoriff]

You are the 2nd person today to report this on the forum @robbie_detour. I wonder if the system is having problems? (again)

Certainly not acceptable if this is happenng to you every other month. I will mention @Marjo and @Martin-O2 here in the hope they can feed it back to the team...

[MI5]

Quite a few more over the last month or so too.

[pgn]

All seems ok with the billing system for me this eve, *provided* you use Chrome and selectively clear all cookies from O2 and lithium - the section to do this every time you close and re-open Chrome is in the Settings, Advanced Settings, and through the screens below, @robbie_detour:

[Cleoriff]

I use FF on PC and Chrome on mobile and both working fine for me. (Just checked)

[MI5]

This has always been an account specific issue that doesn't affect everyone so some may be completely unaffected and some may have a workaround whilst for others, nothing works.

[Martin-O2]

Thanks for jumping in on this one guys! 

@robbie_detour We've had a few others reporting the same issue so I'd like to get some info from you to help with the investigation. I've sent you a message directly about this. 

[robbie_detour]

Thanks Martin

I have tried again on FF, Chrome and Explorer.  FF/Mozilla it never works.  Chrome once or twice.  Explorer seems to be the best but it is inconsistent. 

I havent really the time or energy every month to keep hoping I can download a bill. I end up clicking various ways to try and get it but if it does it seems random.  

Its really necessary for my work and all other mobile operators cause me no issue.  These tactical fixes arent sorting it out.  I just want to login from any browser and download in 3 clicks.  Not receive "DASH_ERR04: The account number in the target address is invalid"  THE PHONES ARE ON THE ACCOUNT so the message is utter nonsence.

I will give it to the end of this month and I will contacting you to break the contract and move to another operator on the basis I cant receive my bills so you are not fulfilling your obligations.  Sorry.

But I must have someone please email me all the bills for the 12 months ASAP as I only have been able to download two sets since 01 Apr 17.

[pgn]

Re your last para, @robbie_detour, the only way I have been able to get (eventually) someone to e-mail me the PDFs of my bills was by getting through to the O2 Social Media team (@O2 on Twitter, dunno the FB version).

Just sayin'...

[robbie_detour]

they sent me the two years via post, as a result of a formal complaint and I have now asked that they send to me by post every month.  Sad it has got to this.